SHIPPING & RETURNS

Shipping & Returns

 

Shipping

 

We are committed to providing a reliable and efficient shipping service.

 

* Order processing: within 24–48 business hours after payment confirmation.

* Delivery within Italy: 6–7 business days.

* International delivery: 7–15 business days, depending on the destination country.

* Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment in real time.

 

Delivery times may vary during peak periods, due to customs clearance procedures, or for reasons beyond our control.

 

Returns

 

Your satisfaction is our priority.

 

You may request a return within 14 days of receiving your order, in accordance with applicable consumer protection laws.

 

To be eligible for a return, the product must:

 

* Be unused, unworn, and in perfect condition.

* Be returned in its original packaging.

* Include all original seals and accessories, if applicable.

 

For hygiene reasons, opened, used, or altered products cannot be returned.

 

Return Procedure

 

To request a return, please contact our Customer Service and provide:

 

* Your order number.

* The reason for the return.

* Photos of the product, if requested.

 

Once your request has been approved, you will receive instructions on how to return your order.

 

Refunds

 

After we receive and inspect the returned product, your refund will be processed using the original payment method. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

 

If you need any assistance, our Customer Service team will be happy to help.